Bought a sliced loaf which was in date by a few days. I opened it the day before the BBE and found mould which looked like it had been growing for at least several days if not longer. It knocked me sick at the sight of it. I contacted Soreen, who asked if I'fd be happy to send it back to them in the form. Received no response. 5 days later I contacted about the original form as I had kept the mouldy loaf as proof. I was emailed in an abrupt style saying the response was sent by letter and it was royal mail's fault the letter hadn't arrived. I've still not had the letter. Awful service! The least they could do is provide the means for a replacement with an apology.
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