Shoes are a tight fit so I would say size up. Order arrived in good time. But I returned them as they were small, almost 2 weeks ago! I tracked the return and it says they have been recieved at their uk warehouse. I know in the shipping info it says they then return them to their french warehouse. But it makes no sense to hold onto the customers money once you have recieved it at your initial uk site. This is the only company i know of that does this. Still no refund. So I would say beware of the typical French customer service. Or lack thereof!Update** I did contact trading standards regarding the matter as Sorel are impossible to contact, they only have chat bot with limited choices. It's worth noting when my request was finally dealt with, it was dealt with by Columbia Sports and upon checking them out, they have the same address. I was refunded 3 weeks after they recieved my return. Because they did finally give me my money back, I upgraded them to a 2 star.
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