Review Time
It's quite peculiar. I had placed an order for boots before checking the reviews. These reviews are from months or even years ago, and very few mention issues with the product itself; instead, most focus on the terrible customer service. The only negative feedback I had was about the rude and condescending support. Why hasn't this been addressed promptly to align your ratings with the quality of your product? I even had to complete a customer service form at the end! Many companies excel in customer service; perhaps you should take notes on their practices!
I had a frustrating experience with customer service. After purchasing three pairs and returning one, they denied my refund because I used the original shipping box. They effectively kept my money for a product I can't use. This situation is completely unacceptable, and I will not be spending my money with them again.
I had a terrible experience with customer service. After buying three pairs, I returned one, but they refused to refund me because I shipped it in the original box. They essentially kept my money for an unusable product. This is completely absurd. I won't be spending my money with them again.
These boots are extremely disappointing. They are overpriced and fail to deliver on their promises. I've slipped multiple times on snow, and I recently fell and hit my head on ice. The grip is inadequate. If they can't handle Ontario winters, I can't imagine how they'd perform elsewhere. Not worth the cost!
I would give zero stars if I could. Their size chart is completely inaccurate. I ordered a size 10, which is way too big for me. When I called, I was told to return them at a store far away. After a long trip, I was informed they couldn't exchange or refund me because they didn't carry that model. I tried to return them by mail, but the return label was deemed damaging, so they refused my refund. I'm out $200 and stuck with boots that are too large. I asked for my issue to be escalated, but after a week, I haven't heard back.
I wish I had read these reviews before purchasing. The company doesn't allow customer reviews on their site for a reason. The customer service is rude and unhelpful, and the refund process takes over 30 days. They also charge for returns. It's just a massive headache.
I ordered a specific model of boots, but they sent me an outdated version instead. The product I received is not even available on their website anymore. I paid a premium price for something worth much less. Now I have to return it for a refund, which is a hassle. I won't be buying from them again.
My order was stolen shortly after delivery. For such an expensive item, I expected better handling, like requiring a signature. When I reached out, the company took no responsibility for the situation. They claimed they fulfilled their part of the contract because there was proof of delivery, but I never received the item. Their policies show a complete lack of customer care. The best they offered me was a 20% discount on my next purchase, which felt insulting. I will never buy from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Quality shoes and boots for women, men & kids. Discover the autumn-winter collection and get the SOREL® style this season! Free delivery starting £70.
