It's quite peculiar. I had placed an order for boots before checking the reviews. These reviews are from months or even years ago, and very few mention issues with the product itself; instead, most focus on the terrible customer service. The only negative feedback I had was about the rude and condescending support. Why hasn't this been addressed promptly to align your ratings with the quality of your product? I even had to complete a customer service form at the end! Many companies excel in customer service; perhaps you should take notes on their practices!
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