I’ve noticed this company has two trustpilot profiles so I hope this is the active one. I ordered a record for my father’s Christmas present on 19th December so wasn’t really expecting it to arrive in time. I did get in touch between Christmas and new year to ask when it might be dispatched so I could let my dad know and received quite a grumpy reply that I had interrupted their Christmas break. It was dispatched 1st January but never arrived. Evri confirmed the item had gone missing and said they would discuss with the company and that I should too. The company advised me that Evri just say that and that it will probably turn up but they will discuss a refund if it hasn’t arrived in 23 working days. I waited and then got in touch after 23 working days (it didn’t just turn up) and have received no answer or acknowledgment of my email. I have emailed three times and heard nothing. For some reason this doesn’t surprise me. I ordered from an independent record shop on purpose as I don’t like big chains but have been pretty surprised by the reluctance to engage in customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
We make amazing tattoo inspired clothing and stock the widest range of new vinyl in the UK.
