Possibly the worst after sales service I’ve ever experienced. I purchased an item post-auction. After agreeing the price, I was sent an incorrect invoice because they’d calculated taxes incorrectly. Upon payment of the correct invoice (which I paid immediately), I tried to organise delivery. It took WEEKS to get a quote, let alone confirmation of delivery. I agreed and paid the quote and, guess what, radio silence. Weeks went by, again, with no one confirming delivery or trying to schedule a set time. I’ve tried lodging a formal complaint (management have ignored me) and still don’t have a delivery date. Everything was paid for immediately - the artwork and delivery - and Sothebys were all too happy to take their fee. I’m still holding a candle trying to arrange delivery. Absolutely appalling. I’d recommend never buying anything from these conartists, ever.
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Sotheby's /ˈsʌðəbiz/ is a British founded American multinational corporation headquartered in New York City.