Where to start? First, I paid $3600+ for a “Hermes” bag. What I got was a “Hermes” bag that only costs $1800. I contacted Sotheby’s and was told All Sales Final. When I showed to friend who has several Hermes bags, she noted that the bag was counterfeit. it failed to have the Hermes stamp on the silver purse closure. I immediately called Hermes but literally waited 2 weeks for a reply. They then said they were contacting their purse department. That took another 2 weeks only to be told to send pics of the silver purse closure. After I immediately sent the pics, I waited another 2.5 weeks for a reply. Then I was told they were sending to another department. I waited another 2 weeks. At this point I just started a dispute with my credit card company. The entire time I was dealing with Mason Howell who was the rude and lacked any customer service. After 2 plus months, I sent an email to get action. Mason Howell replied with an email acting like I was the problem and that I would be banned from any Sotheby’s purchases in the future. I sent a lengthy reply copying his upper management. Mason Howell had at least a scintilla of sense to change his tone. They finally sent a return label and after yes, another 2 weeks, I finally got my credit. I should have just disputed the entire purchase and kept the purse. I WILL NEVER BUY ANYTHING FROM SOTHEBY’S AGAIN!!! They employ people who have ZERO customer service and they passed me a counterfeit item.
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Sotheby's /ˈsʌðəbiz/ is a British founded American multinational corporation headquartered in New York City.