Rather negative experience with Sotheby's customer support overall. I bought way over 100 works of art from them in New York, London, Paris, and Hong Kong, just in the past 2-3 years. Condition reports were inaccurate in several cases. Two items were outright fakes. VAT or import tariff refunds were a nightmare with up to 50 e-mails exchanged for a 4-digit refund. Their shipping fees are outrageous. It is hard to get them to stop spamming you with their emails and their printed catalogues. I could go on and on. It seems to me that their support has gotten much worse since they went private (off the NY stock exchange), and it is now really bad when compared with Christies, Bonhams, or Heritage, to name just a few competitors. I hope that some day they will be able to improve it, and I will certainly update this review in case this happens.
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Sotheby's /ˈsʌðəbiz/ is a British founded American multinational corporation headquartered in New York City.