soufeel.co.uk

4
4 Based on 121 reviews

...

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AWFUL

AWFUL - AVOID. Created a Father’s Day gift and it was advertised as a likeness - what was created was offensive, not even close and the customer service has been terrible- offering a 10% refund for a lazy, attempt at creating a memorable gift. Have since ordered from a more reputable company and just want you lot out there to know so you don’t waste your money. I have no issue with a company getting it wrong and working hard to rectify a situation - but when a company offers a derisory amount for shoddy work - it’s clear that this is happening a lot and they cannot afford to resolve customer issues. The item that the created was maybe going to cost them £1-2 to make - they sell it at £35 by showing inaccurate pictures of the finished piece - then hide in the shadows when it all goes wrong. Just avoid them at all costs.

1
Date of experience: Jun 13, 2025

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