Customer service was awesome! My person checked in with me every few days to lmk that they'd received my order and it would take a certain amount of days for processing/shipping. She messaged me letting me know that the product had arrived, and to let her know if there were any issues so they can take care of it. The product in general (I got the hand-cranked photo flipbook) was a little poor quality, and the pictures sometimes get stuck as I'm cranking it. However it still does its job, and I thought for a moment this was a scam so I'd give 4 stars
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