Update as of June 11th my order has now arrived. thanks to the Review Team for sorting out for me following this review. still a long time but at least they fixed the problem. i made an order in March for a gift. The order didnt arrive, i had a delivery notice with a telephone no. on that didn't work (it wasn't a real telephone no. Customer service got involved but it got worse, i was asked on a total of 5 occasions to confirm my delivery address and then for the second delivery nothing arrived. i chased and chased to be told it had been delivered by royal mail but then after that i got a notification asking me for payment to Evri so that my parcel could be delivered as the address was wrong. Apparently, its now my responsibility to chase Royal Mail. Really disappointed, terrible customer experience and i would tell anyone and everyone not to deal with these people. As of 29th May, no product, no refund and hours and hours of my time wasted.
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