I ordered a Spotify scan keyring for my daughter and requested a Sabrina carpenter song called ‘bed chem’ and when it arrived it looked to be fine and had the title bed chem on the keyring, however, when we scanned the product it played a totally different song, despite the fact we fully followed the instructions, this is extremely disappointing in itself but then when I sent a video of the evidence and it clearly showed we followed the instructions, soul feel send a patronising message back with the instructions again. I made it clear through further correspondence and the video again that we had already done that, they simply refused to take any responsibility and said it was either me at fault or Spotify, ludicrous! I requested either the correct order be sent out or a full refund, which they refused and are now ignoring my message. Disgraceful company, DO NOT USE!
Claim your business profile now and gain access to all features and respond to customer reviews.
