Initially, I received an email indicating that my order would be delayed due to the chosen color being out of stock. They mentioned it would take about 5-7 business days for it to be available again, but I never got any updates after that timeframe. I had to reach out to the company, and when I asked for a refund, I received a response days later suggesting I pick another color. Since I still wanted the product, I chose a different color. A few days later, I got an email with a design mock-up, but the image was so unclear that I could barely see it. I decided to proceed with the order, thinking it would be fine. Unfortunately, when my husband opened it, the engraving was so poorly done and tiny that it was nearly unreadable. I'm really frustrated, as this was a belated Christmas gift for him, and I ordered it in early December, only to receive it on January 15th.
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“For Every Memorable Day.”
SOUFEEL was founded in 2009, since then we have been delivering the best shopping experience for customers all over the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories and other personalized gifts at a very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.See more
