Review Time
I am not happy with my product. I ordered something for my girlfriend for Christmas and said it was delivered it was not at my door then I was told they couldn’t be delivered because I had the wrong address for me which I put the right address and there was a problem with the post office once at the post office they didn’t know anything contacted y’all and y’all told me I cannot get a refund because it was already out for a delivery or been delivered in the end. I did not receive my product. I am not happy. It was embarrassing to get my girlfriend. Nothing on Christmas. Shame on you.
The product looks very bad quality, pixelated and sketches out. Does not look like the quality of the product in the website. They provided a cheap receipt print of a card instead of a greeting card. No gift box either. Not work $40, this is $5 product.
The promised delivery date was December 31, 2025, but I only received the product on January 30. I contacted customer service when the item had not arrived and asked about a refund due to the delay. Instead of resolving the issue properly, they offered me less than half of the amount paid as a partial refund.
The item was meant to be a birthday gift, so it completely lost its purpose. Although the product is okay, the delay and poor customer support made the experience very disappointing. I would not purchase again.
Stay away from this site. False advertarsing and scam with they promised ekspress delivery. Remember to take it to the bank if u do order some of they shit. Waste of money and time.
The representative was highly responsive to my emails and inquiries. She consistently showed sincerity and empathy regarding the challenges I faced, doing her utmost to resolve them. I am pleased with the outcome and truly appreciate the excellent customer service she offered.
It looks nothing like the picture shown. The lighting was not positioned at the front of the picture and shining down; instead, it was behind it. As a result, my photos appear see-through, and you can see the image in the back through the one in front. The pictures are uneven and darker then the ones I submitted and I know that cause they send a card with one of the pictures and that one was way brighter then the same picture in the box. I should have looked at the reviews first:(
Initially, I received an email indicating that my order would be delayed due to the chosen color being out of stock. They mentioned it would take about 5-7 business days for it to be available again, but I never got any updates after that timeframe. I had to reach out to the company, and when I asked for a refund, I received a response days later suggesting I pick another color. Since I still wanted the product, I chose a different color. A few days later, I got an email with a design mock-up, but the image was so unclear that I could barely see it. I decided to proceed with the order, thinking it would be fine. Unfortunately, when my husband opened it, the engraving was so poorly done and tiny that it was nearly unreadable. I'm really frustrated, as this was a belated Christmas gift for him, and I ordered it in early December, only to receive it on January 15th.
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“For Every Memorable Day.”
SOUFEEL was founded in 2009, since then we have been delivering the best shopping experience for customers all over the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories and other personalized gifts at a very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.See more
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