The promised delivery date was December 31, 2025, but I only received the product on January 30. I contacted customer service when the item had not arrived and asked about a refund due to the delay. Instead of resolving the issue properly, they offered me less than half of the amount paid as a partial refund.
The item was meant to be a birthday gift, so it completely lost its purpose. Although the product is okay, the delay and poor customer support made the experience very disappointing. I would not purchase again.
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“For Every Memorable Day.”
SOUFEEL was founded in 2009, since then we have been delivering the best shopping experience for customers all over the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories and other personalized gifts at a very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.See more
