Do not buy from this company! I purchased the Carter Waffle Hoodie in Size L. Product described on Soulario website as "premium waffle-knit cotton" with "unmatched softness" and a "tailored fit". In reality, the hoodie is thin, feels like a plastic material, and has little to no shape to it, let alone a tailored fit. Website also says "crafted in California" but product arrived in a package from China. There were no tags on the hoodie – no branded label, no fabric content, no care instructions. As disappointed as I was with the hoodie, returning it has been nearly impossible. After contacting the company to initiate a return, there were multiple email exchanges over several weeks with the customer service rep, "Mary". Each time I requested return information, Mary offered an increasing percentage of a refund and a store voucher. When I was finally given approval to return the item for a full refund, I learned the catch. The return address is in Australia and shipping costs are more than what I paid for the hoodie. Poor quality product plus frustrating return policy!
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