Review Time
If I could give them 0 stars I would. I’m sure I’m not the only one, but my order was delayed by about a week and the thing I received was NOTHING like advertised. The hoodie was advertised as “warm” and “premium waffle-knit cotton” and the garment I received was made of 95% polyester like a reversible soccer jersey, was thin and poorly stitched together. The hood was comically large… like a klan hood. Now it’s been almost a week since I’ve asked for a return/refund and they simply will not respond to my emails anymore. AVOID SOULARIO AT ALL COSTS!
Item received was a L when a Medium was ordered. Return requests were responded to days later and only with offers that increased. The return request has taken me 3 weeks so far and ended up taking a 40% refund and a $20 voucher. Definitely not using the voucher. Probably a sweatshop. Do not purchase from this store.
I wish I had had the insight to look for Trustpilot or Reddit reviews before buying at Soulario.comWhat a scam! Received items too small and in different color. And Mary, their infamous CS rep, stopped answering me.Cheapest material you can think of. $180 for a what seems like $10 pieces at Temu or AliExpress.
I ordered two pairs of shoes in my size based on their size chart and when I receive them, they were much too small. I reached out to them to try to get an exchange and instead of offering that they try to send me multiple emails offering partial refund or 20% off of future purchase. When I wrote them back and said that doesn’t seem very customer service oriented seems how your size chart is off, their response was it was up to me to shit back the shoes which would cost more than what I purchased the shoes for. Do not buy from them. They are a knock off and are not very customer service oriented.
I stupidly ordered a navy blue waffle weave hoody from them. They alluded they were shipping from a U.S. warehouse, but the piece of crap took 17 days to get here from China. And what showed up was made from the cheapest, crappiest material possible. Not only was the color a long way from what an American would call “navy” the material was only slightly thicker than toilet paper. THIS COMPANY IS JUST AN AI GENERATED SCAM SHOP‼️
I've ordered white snickers size 6. Product came without any size stamp and about 3 size bigger. They want me to send it back to Australia on my own expense, even there policy says: "Customers are responsible for return shipping costs UNLESS the item is defective OR THERE WAS A MISTAKE ON OUR END.”Wrong snickers size - who mistake is it????
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