Complaint Against: Soulario - Order #: SL24858 - Product: Shoes - Consumer: Fred S.Complaint Details:I am filing this complaint due to deceptive business practices, lack of transparency, and an unreasonable return policy by Soulario.Soulario presents itself as an Australian brand, yet failed to clearly disclose at the time of purchase that the merchandise is actually shipped from China. This material fact was only discovered after the order was placed.After payment, I received a notice stating:“Due to high volumes, our shipping times are as follows: US: 10–20 days, rest of the world: 15–25 days.”This statement is misleading and omits the true origin of the shipment and the nature of international fulfillment.The shoes received were materially different from the product advertised in style and quality.When I requested a return, Soulario made the process deliberately difficult, requiring over 20 email exchanges before issuing a Return Authorization. I was then informed that: • Soulario has no U.S. return address • Returns must be shipped to Australia • Return shipping costs exceed the original purchase priceThese terms were not clearly disclosed prior to purchase and effectively prevent consumers from exercising their right to return.Resolution Requested:I am requesting a full refund without requiring international return shipping, or reimbursement of return shipping costs. I also request that Soulario be required to clearly disclose shipping origin, delivery timelines, and return obligations prior to purchase.
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