This review should be zero stars. Soulario's website, under "Refund Policy," states that customers are not responsible for return shipping costs if there is "a mistake on our end." I will demonstrate in a moment that this statement is false. And, it is an important falsehood, because returns must be sent to Australia. The cost of return shipping to Australia is more than triple the cost of the two shirts I purchased from Soulario -- shirts that, because of "a mistake on [Soulario's] end," I needed to return. I ordered a size M and received a size XL, which is much too large for me to wear. While dealing with Soulario's customer support about returning the shirt at Soulario's expense, I reordered a size M. Again, I received a size XL! After exchanging over 20 emails with Soulario over a period of two months, during which I sent proof of what I had ordered and what I received, I was refused a refund unless I shipped the shirts to Australia at my expense. I concluded that I had been scammed: apparently, Soulario is getting rid of unsold XLs by sending them to unsuspecting customers like me, knowing that I would not be able to return them for a refund because of the prohibitive cost of shipping to Australia. Soulario's promise to pay for return shipping when there is "a mistake on our end" is false. Do business with them at your own risk.
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