This venue is located in a lovely area, and the restrooms were clean and welcoming. The staff was friendly. We had made a reservation for our table in advance. However, the seating felt cramped, making it difficult to navigate through the closely arranged tables. We were seated but not informed about the light system used for ordering. Despite being near the stage, which was well-organized, my return from the restroom revealed that my friends had already ordered drinks and food using the light system. Our drinks took over 30 minutes to arrive, and my son waited an additional 30 minutes for his rice, which he ultimately canceled. My chicken wings were overcooked, while his looked decent. I ordered 12 wings and a trio of doubles but waited over 90 minutes for them. When they finally arrived, they were cold. The server apologized and offered to remove the charge, but we were informed that we would have to pay for the cold food if we took it. The service was chaotic, and it really affected my experience. Although the food I did have was tasty, the issues with cold and overcooked meals point to kitchen problems. I must say, the Neo Soul Experience was fantastic and saved my evening. It was the highlight that kept me from leaving and not returning. The performances were definitely worth the wait, but I suggest the management should improve the organization on the floor.
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Music Venue & Restaurant by YolanDa Brown OBE DL. On a mission to spread love, joy & inspiration. Welcome to Soul Mama. We bring together the energy of live music with generous, flavour-packed cooking, creating a space where everyone feels welcome to celebrate, discover new artists and share good times. Our programming spans soul, jazz, reggae and more, and our menu takes inspiration from Caribbean, African and South American roots. Whether you are here for a show, dinner with friends, a special occasion or a family outing, our team will look after you with genuine care. We offer vegetarian and vegan choices, children’s options and group bookings, and we are available for private events. Feed your soul at Soul Mama.
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