I feel compelled to express my dissatisfaction with the so-called ‘premium’ seating for which we paid a significant amount. The ticket description promised ‘very good view seats’ and ‘queue jump,’ but we received neither. The seating was arranged in long tables that obstructed our view, forcing us to look past other guests just to see the performance. Prior to purchasing, we were informed that smaller tables near the stage were premium, which influenced our decision. On the night, we were told those were actually VIP, leaving us with inferior seats. The view was not worth the price we paid. While the performance was outstanding, the seating arrangement detracted from the experience. The bar staff were polite, but management needs to be clearer about what customers are paying for. Marketing these seats as premium is misleading, and charging such a price for a compromised view is unacceptable.
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Music Venue & Restaurant by YolanDa Brown OBE DL. On a mission to spread love, joy & inspiration. Welcome to Soul Mama. We bring together the energy of live music with generous, flavour-packed cooking, creating a space where everyone feels welcome to celebrate, discover new artists and share good times. Our programming spans soul, jazz, reggae and more, and our menu takes inspiration from Caribbean, African and South American roots. Whether you are here for a show, dinner with friends, a special occasion or a family outing, our team will look after you with genuine care. We offer vegetarian and vegan choices, children’s options and group bookings, and we are available for private events. Feed your soul at Soul Mama.
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