I wanted to replace a defunct BeoSound 3000 with a secondhand one which could connect to my B&O speakers. Lots are offered for sale, but I opted to pay a bit more in order to have the 1-year warranty provided by Sound-Affair. This turned out to be a good decision. The BeoSound that they supplied (actually a 3200 not 3000) malfunctioned - the sliding doors didn't work properly. James advised helpfully over the phone how I might fix this, but without success, so I re-packed the BeoSound, and James arranged for it to be collected from my home and couriered back to their workshop.After some delay over New Year, the machine was eventually returned to me, and so far it all works perfectly. Everything done under warranty was free of charge.So although my dealing with Sound-Affair was a bit long-drawn-out, it was very satisfactory in the end. James is friendly, conscientious, patient and knowledgeable, and he gave me some useful technical guidance. Sound-Affair are not cheap but in my experience they are good.
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