Still 5 star review even with an issue on Soundbrenner's behalf, and here's my story: Unfortunately, the item itself was not the right fit for my son but that does not imply anything negative about the product. It is high-quality and sleek and an incredibly useful product, not just a gadget. But it didn't work for two main reasons that were NOT a criticism of the product itself: The vibrating metronome was just too much for my sensorily-challenged kiddo and while for some it's probably a matter of just getting used to that feeling and overcoming it, it just didn't work for him. Second, he is a pretty skilled multi-guitar player and he found that because he more often uses alternate tunings on his most-played guitars, he did not want to have to upgrade his free subscription, which only includes chromatic tuning, to get them. That being said and not at all a knock on the product, I want to focus on the customer service. Simply put, Ethan in support is my superhero! There was a mishap on Soundbrenner's part with communication about delivery on the item, which I ordered Dec 12 and intended to be a "Santa" gift for Christmas. Unfortunately, it didn't arrive until 12/26. But not without Ethan bending over backwards to help expedite the arrival. From my first reach-out about where my item was, he was honest, transparent, thorough, detailed, patient, focused, and driven to make it right. His responsiveness, and the time and detail put into construction of the emails back and forth themselves, from the beginning were absolutely top-notch and I'd even go so far as to say probably the #1 best customer service experience I've ever had, even without getting the exact desired outcome on something so important-having it by Christmas. Ethan had extraordinary empathy and work ethic while accepting accountability on behalf of Soundbrenner. If they every branched out and sold anything besides musician gear, I would never shop anywhere else! This is a 5-star, customer service-driven company with a keen ability to fix an issue to the point where it's actually a win for the consumer even though the outcome was not as expected! Crazy, I know. But you just don't find that kind of individualized care and commitment anymore. I highly recommend this company, and you can place full trust in Soundbrenner to take care of you as if you are their only customer-even at the busy Christmas season!!
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Gear and apps that make your music practice addictive.
