I recently purchased a set of Soundbrenner Waves to take advantage of their Valentines Day Sale. I received them and unfortunately, there was a problem. The output was low and they had no bass response.
I sent a message on the website's support page and was replied to on a Saturday evening at about 5:30 pm, less than 24 hours. It was actually Valentines Day!
After a few email exchanges with Ethan to make sure I had set them up and was wearing them properly, we determined they were defective. Hey, it happens!
Within 2 business days, I had a new set and they blew me away. These are baseline IEMs and they sound incredible for the price point, especially at the sale price. I expected they would be because I have a Pulse wearable that is very well made and never had a problem with. But I really applaud the time Ethan spent to make sure I was satisfied with my purchase. I was also happy to know I wasn't going deaf!
Claim your business profile now and gain access to all features and respond to customer reviews.
Gear and apps that make your music practice addictive.
