I own two versions of their sleep buds, A10 and A20. I dislike the 20’s, so I usually wear my 10’s at night. Recently, the right earbud stopped amplifying sound, making it barely audible. Aware that my earbuds were out of warranty, I reached out to customer support for potential repair or replacement options. Initially, I received a vague response about their commitment to help. After providing the necessary information, I was informed that my earbuds were out of warranty and there was nothing they could do. I clarified that I wasn’t seeking a free replacement but wanted to know about repair options. The next reply offered a 15% discount on new ones, which I wasn’t interested in. After another inquiry, I received a disappointing response stating they couldn’t assist with repairs or sales. They also reminded me that my warranty expired three years ago. It's frustrating how companies often employ customer service representatives who follow policies that disregard customer needs. I wasn’t asking for anything free; I simply wanted to explore repair possibilities. The automated responses from this service have left me feeling disillusioned, and I won't consider purchasing from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sounds Good, Live Good
We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create ""Sounds Good"" moments.
We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!See more
