Review Time
The over the ear buds are ok. However, as for the noise canceling option is sucks! I have another pair of earbuds by anker that as nice. The sound quality could be better as well. Im very displeased with this purchase.
Bought Soundcore Sleepbuds A20 about two months ago.
The left earbud now refuses to charge past around 60 percent and turns off during the night even when it is sitting in the case all night. The right one works fine.
I cleaned the contacts, reset everything, charged the case fully, tried different cables. Same result. So yeah, looks like a faulty unit.
Contacted Soundcore support, sent them the receipt and explained the issue. Their answer was that because I did not buy it from an official distributor, they are not responsible for anything. No replacement, no refund, no real help. Just go talk to the private seller.
Honestly this is pretty wild. The product is clearly defective after only two months of normal use and the company response is basically not our problem. For a global brand that markets premium sleep earbuds, this feels like really weak customer support.
Posting here to see
Has anyone else had battery or charging issues with the A20
Did anyone manage to get Soundcore to replace a defective unit
And to warn people that if you do not buy from their official store, you might be on your own even with a clear defect
If someone from Soundcore is reading this, I am still open to a fair solution. I just want working earbuds.
Soundcore is made by Anker Products, and I've had good experiences with this brand. I purchased a clip-on type Bluetooth headphones called Aeroclip that sound great and are comfortable to wear. I liked them so much that I got some for my wife and her sister. I purchased the latter two on Amazon, but the first was from Soundcore directly. I would not hesitate to buy directly again, but since Amazon always delivers to my home, I just buy from them if the price is the same.
I bought the Sleep A30 earbuds as a Christmas gift for my partner in 2025. She made every effort to find comfort by switching out the silicone and foam inserts, but they were still quite uncomfortable for side sleepers. When I reached out to the support team to initiate a return, I was taken aback by their unhelpful responses. They stated that since the earbuds weren't faulty, I would have to cover the return shipping costs. They even suggested keeping the product with a £14 refund to avoid the hassle. Furthermore, they mentioned a thorough inspection before issuing any refund. I understand that some individuals may take advantage, but the earbuds were in perfect condition, in the original packaging with all accessories; they simply didn't work for my partner. I wish I had purchased from a different platform! Other brands offer trial periods and hassle-free returns if the product isn’t satisfactory.
I own two versions of their sleep buds, A10 and A20. I dislike the 20’s, so I usually wear my 10’s at night. Recently, the right earbud stopped amplifying sound, making it barely audible. Aware that my earbuds were out of warranty, I reached out to customer support for potential repair or replacement options. Initially, I received a vague response about their commitment to help. After providing the necessary information, I was informed that my earbuds were out of warranty and there was nothing they could do. I clarified that I wasn’t seeking a free replacement but wanted to know about repair options. The next reply offered a 15% discount on new ones, which I wasn’t interested in. After another inquiry, I received a disappointing response stating they couldn’t assist with repairs or sales. They also reminded me that my warranty expired three years ago. It's frustrating how companies often employ customer service representatives who follow policies that disregard customer needs. I wasn’t asking for anything free; I simply wanted to explore repair possibilities. The automated responses from this service have left me feeling disillusioned, and I won't consider purchasing from them again.
These headphones are surprisingly impressive. The battery life and sound quality are truly satisfying. I'm still adjusting to the microphone, as my voice sounds a bit off when the noise cancellation is activated, along with background sounds. However, overall, these headphones are fantastic.
As an elderly woman, I was initially worried about my ability to use these earbuds. However, the instructions provided were outstanding. On my first try, I successfully paired them with my mobile phone, laptop, and Smart TV. Given my age, I experience hearing loss. Living in a condo, I appreciate using the earbuds to avoid disturbing others while watching TV at night. They are also perfect for those customer service calls where I often struggle to hear the representative. Now, I can hear them clearly. Thank you for this fantastic product.
I placed an order with a delivery estimate of 3-5 days, but it never arrived. After multiple inquiries, I was told it was in transit, but tracking showed otherwise. Eventually, a replacement was promised, but that too has faced delays. This entire experience has been unacceptable, and I will not order again nor recommend this seller.
I placed orders during a sale with a promised delivery time, but after nine days, my order was still unprocessed. Customer support gave me conflicting information and failed to follow up. Eventually, I was told they couldn't ship to my address, which was never mentioned during checkout. This experience has been frustrating and a waste of time, and I would advise others to choose a more reliable retailer.
I purchased a special product recently with express shipping, guaranteed on-time delivery. It arrived late and was used, showing signs of prior use. I contacted customer service but only received automated replies. After some persistence, I got a human response, but my issue remains unresolved. Despite high reviews, my experience was frustrating and left me feeling undervalued.
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