They sold me a VIP package that did NOT come with tickets. I was not aware that no tickets were included and didn't know that was even a thing, so I wasn't even looking for that. They send me an email a week before the event stating that I need to buy a ticket as well (I bought the tickets 2 months ago). And of course, they're sold out now. Fine. Give me a refund on the VIP package since I can't actually even use it at this point. Their customer service said they refuse to give me a refund on a literally unusable package. I will never again use this service.
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