Review Time
Absolutely amazing customer service! I’ve worked in VIP for over 15 years and this was my first experience with Sound Rink. I had a question about purchasing a potential package and received an answer almost immediately. They were professional and very informative. So far I have been very impressed with my interaction and I’m looking forward to the VIP experience I’ve purchased through them.
I mistakenly bought VIP upgrades instead of regular show tickets and contacted support for assistance. They responded promptly, kindly, and with great understanding, issuing a full refund without any issues. The entire process was seamless and stress-free, and I truly valued how straightforward they made it. I would certainly think about their VIP options in the future.
I had the chance to buy tickets in a pre-sale, but I didn't receive an email confirmation. It turned out my Gmail was used instead of my usual email, likely due to my phone's autocomplete feature that I missed checking. I saw the payment processed but couldn't find any tickets or orders in my account, which made me anxious. To be safe, I bought two more tickets the next day. Eventually, I contacted the service, and they clarified the email mix-up and confirmed that my tickets were indeed secured. I requested a refund for the extra tickets, and they kindly made an exception for my situation, which is usually not allowed for pre-sales. I genuinely appreciate their assistance in this matter! Tickets are quite pricey nowadays, so I'm thankful they could help me. Overall, it was a fantastic experience.
While I wasn’t fully attentive during my purchase of two VIP upgrades, I accidentally bought tickets for the wrong venue, totaling $770. I realized the mistake right after adding them to my wallet and felt anxious. After seeing the FAQ stating no refunds for such errors, I reached out to the support team. Within about 10 minutes, I received the correct tickets via email, and the representative informed me they had switched my upgrades to the right venue. This prompt assistance was truly remarkable! They resolved the issue seamlessly, with no complications whatsoever. Outstanding customer service!
I had the chance to buy tickets during a pre-sale for a show, but I never got a confirmation email. It turns out my email was not the one I usually use, which caused some confusion. I saw the payment go through but had no tickets showing up in my account, which made me anxious. To ensure I wouldn't miss the show, I ended up buying tickets from another vendor. After reaching out to the service team, they clarified the email situation and confirmed my tickets were secured. They kindly processed my refund for the extra tickets I bought, which is usually not allowed for pre-sales. I truly appreciate their support in this matter, especially since tickets can be quite expensive. Overall, I had a fantastic experience.
While purchasing two VIP upgrades for an event, I accidentally selected the wrong venue and ended up spending $770. I realized my mistake shortly after and panicked. I read that they typically don’t offer refunds for such errors and felt overwhelmed, but I reached out to the support team for help. Within about 10 minutes, I received the correct tickets via email, and the representative informed me that they had updated my order for the right venue. This quick and helpful response was the best experience I’ve had with customer service! Everything was resolved easily and without any hassle. Truly exceptional service!
I had an excellent interaction with the customer service team regarding a ticket upgrade issue. They were incredibly prompt, professional, and supportive. With the event happening the next day, their quick responses were crucial for me. They replied to emails even after hours, often within minutes. Truly outstanding service!
This year has been challenging for me, and as my show approached, I noticed an issue with my order. I mistakenly thought I had purchased a package that included a ticket, but I was informed that I had a ticketless upgrade. Since the event was sold out, I felt frustrated, but the support team remained kind and helped me transfer my order to a location with available tickets. I truly appreciate their assistance; they went above and beyond to ensure I could attend the show. This level of customer service deserves recognition.
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