I had the chance to buy tickets in a pre-sale, but I didn't receive an email confirmation. It turned out my Gmail was used instead of my usual email, likely due to my phone's autocomplete feature that I missed checking. I saw the payment processed but couldn't find any tickets or orders in my account, which made me anxious. To be safe, I bought two more tickets the next day. Eventually, I contacted the service, and they clarified the email mix-up and confirmed that my tickets were indeed secured. I requested a refund for the extra tickets, and they kindly made an exception for my situation, which is usually not allowed for pre-sales. I genuinely appreciate their assistance in this matter! Tickets are quite pricey nowadays, so I'm thankful they could help me. Overall, it was a fantastic experience.
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