I'm a single woman with no children living in a one bedroom property alone. My tenecy started on the 9th April. I moved in weeks later only to find south staffs demanding £47 for water I supposedly used in April. Very high standing charges for one month alone. Then I got another bill in November for £220 for 6 months of my so called usage. I I went on holiday for 2 months only to find these estimated bills posted through my letter box. I phoned them and asked why am I being overcharged? They talk alot of nonsense. Just go around in circles.They said the average yearly amount a single person pays is £330. Why am I being charged £220 for 6 months and the £47 I had to pay for nothing? The overall amount a year for a single person living alone Cost £534 Thats ridiculous I'm being overcharge High standing charges I'm on low income how do they expect me to pay £220 in full. I'd never use direct debit So they can help themselves when they feel like it. I'm beyond fed up of this company I'm disputing this silly bill amount
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Providing high-quality water, great service and value for money.