Review Time
So! Came home Tuesday/Wednesday to 8 bottles of water on the doorstep. Apparently south staffs had fixed a leak. BUT reckon now is a part blockage so the leak couldn't of been much of a leak if it's part blocked and why not just do it while things are dug up.So didn't have any water now it's hardly running. We have no word if the blockage has been done we are just assuming not because the water isn't running properly. Will be calling the number today to report this issue and and expect it resolved in reasonable time frame. People should not be left without water in this day n age.
Engineers from South Staffs Water arrived on Friday approx. 11am and told me urgent work was needed on the pavement directly across my driveway. I was told it would take around 2.5 hours in case I needed to move my car. I didn't as I was working until 4pm. They then disappeared and never returned.It’s now Saturday and my car is completely blocked in. I can’t go shopping, can’t go to the gym, and I’m now stressed about whether I’ll be able to get to work on Monday. I called the emergency number on the sign they left and was told by an adviser that nothing could be done except they can send an email to technical planners which is unacceptable when a resident is effectively trapped at home.No warning, no follow-up, no temporary access, no communication. Just abandoned works and zero accountability. Shockingly poor planning and customer care.
So! Came home Tuesday/Wednesday to 8 bottles of water on the doorstep. Apparently south staffs had fixed a leak. BUT reckon now is a part blockage so the leak couldn't of been much of a leak if it's part blocked and why not just do it while things are dug up.So didn't have any water now it's hardly running. We have no word if the blockage has been done we are just assuming not because the water isn't running properly. Will be calling the number today to report this issue and and expect it resolved in reasonable time frame. People should not be left without water in this day n age.
just phoned South staffs to pay 26 pounds I don't believe I owed, from about 6 months ago, I'd told them when I was moving and they still took the direct debit so I canceled the direct debit mandate and the next one was returned, then the other day I had a text from a debt collection company called ARC as i won't deal with, as thay sound like crooks, I originally thought that they'd acquired the debt from a company called oops who definitely are scammers because South staffs didn't know anything about them and that bill a few years back was only about a week old and just after a South staffs data breach, but the main thing that makes this unacceptable is South staffs have all my contacts details so why not just phone or send an email, considering I told them when I was leaving to set debt collectors onto someone isn't nice and for some people who are on the edge could start a downwards spiral
Disgusted at southstaffs water, fitted a water meter without telling me, changed my payment plan without explanation. Still owned money as I was payed up until April next year, estimated a bill considering it's only been fitted 3 weeks then what to take more money from my account. What a joke trying to sort it. Only if we could change water companies. Looks like it's a win win for water companies. Still awaiting what water cost rate I'm on , they just make crap up and hope we go for it. Stopped my direct debit and asked for one bill a year.Everyone did that then money will be a issue for them....
As many other people have said their service is just appalling.My bill has more than doubled each month because I was £60 in debit due to the huge price increases they inflicted on everyone earlier this year! I asked why the shortfall of £60 meant a monthly increase for the next 12months of £21 - no credible explanation was given by a very condescending advisor.I asked about my water meter and was told I could check it myself by going out into the street and lifting the manhole cover - unbelievable.To top it all off my tap water is cloudy unless I run it for a couple of minutes first. I would absolutely go elsewhere if I could.Awful company with rude staff.
I'm a single woman with no children living in a one bedroom property alone. My tenecy started on the 9th April. I moved in weeks later only to find south staffs demanding £47 for water I supposedly used in April. Very high standing charges for one month alone. Then I got another bill in November for £220 for 6 months of my so called usage. I I went on holiday for 2 months only to find these estimated bills posted through my letter box. I phoned them and asked why am I being overcharged? They talk alot of nonsense. Just go around in circles.They said the average yearly amount a single person pays is £330. Why am I being charged £220 for 6 months and the £47 I had to pay for nothing? The overall amount a year for a single person living alone Cost £534 Thats ridiculous I'm being overcharge High standing charges I'm on low income how do they expect me to pay £220 in full. I'd never use direct debit So they can help themselves when they feel like it. I'm beyond fed up of this company I'm disputing this silly bill amount
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