The service has been shocking. My partner and I went on holiday on 11/10/25, and he had a medical emergency requiring our insurance. I've had to incur £2000 in credit card debt and am STILL waiting (as of 21/11) for any assistance or confirmation. My last email (sent on 13/11) expressed my concerns about their poor communication. Now, on 21/11, I'm still awaiting a reply despite numerous follow-ups. I contacted the service but they couldn't assist, even when I provided my policy number and other details. They claimed they couldn't help because I didn't know my password, even though I have it in front of me. I am a paying customer, and it feels like I've wasted my £19.27. I strongly advise against using this company unless you want to throw away your money.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
