I took out the initial annual holiday insurance policy for my daughter to help her out in 2020-2021. It has only come to my attention now that they have been automatically renewing it every year since and taking money from my bank account without my permission. I have requested a refund for the years in question, as neither of us was aware of the situation and my daughter consequently bought travel insurance elsewhere when it was required. They replied with a fairly standard letter only addressing the 2025 policy, saying I’d missed the 14 day cooling off period! I have taken advice and replied. I will not stop until they accept responsibility for their lack of transparency and underhand methods when dealing with customers who initially employed their services in good faith.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
