I’ve been left with no choice but to write this review to warn others about my experience with Southdowns (underwritten by AXA Partners).Following a major disruption at Stansted Airport on 11 May 2025 caused by an internal IT systems failure — which the airport formally acknowledged and documented — I submitted a travel insurance claim for the missed flight and related losses. Despite providing all necessary supporting documents, including a detailed statement from the airport itself, my claim was rejected multiple times.Each response I received from Southdowns was generic and dismissive, completely ignoring the specific details of my situation. Even after formally requesting escalation to a senior manager and lodging a formal complaint, I continued to receive copy-and-paste replies that failed to address the facts or demonstrate that my case was being properly reviewed.This has been a frustrating and time-consuming process, handled with little care or transparency. Southdowns has shown no real willingness to support customers when it matters most.If you’re considering buying travel insurance, I strongly urge you to look elsewhere. I trusted Southdowns to provide peace of mind, but when I needed them, they were nowhere to be found.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
