I took out an annual travel insurance policy with Southdowns and contacted them proactively to be fully transparent about a couple of minor, ongoing medical investigations. These are precautionary, and I have no diagnosis and no serious concerns.Instead of being supported, I was subjected to over 90 minutes of intrusive questioning across two phone calls. Despite no diagnosis, cover was refused on those conditions — which I accepted. But what shocked me was being told my entire annual policy might now be compromised and a payout on any claim couldn’t be guaranteed.I am a well woman and a responsible, honest customer who was simply trying to do the right thing. I feel that honesty was used against me. I’ve lost confidence in Southdowns and will be finding cover elsewhere.I can’t recommend this insurer to anyone who expects fairness and respectful treatment.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
