I had my passport stolen on holiday. I had a police statement backing it up. It still took over a 45 days for settlement then when it was finally sent it was missing the amounts covering both my return flight and the cost for a replacement Passport. Don't try ringing. They only deal with emails. If you try to ask to be put through they can't. They musn't have phones in their offices. Absolutely disgraceful. The hoops I've had to jump through to get my rightful claim and promises they made and then broke. The icing on the cake was one of the documents they required was my passport. My heart sank when I first rang and they said they were underwritten by AXA. You don't become an insurance giant by paying out on claims and my experience had borne this out.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
