‘Clause 1. At the time of taking out this policy you will not be covered for any claim arising directly or indirectly from:a. Any medical condition you have, or have had, for which you are taking or have been taking prescribed medication within the last 2 years.’We were due to travel to Disneyland Paris for our daughter’s 3rd birthday, but unfortunately our daughter broke out in chickenpox 2 days before our trip and we were advised by a doctor that we were not allowed to travel. We put in a claim for the rearranging costs, £1096, however the claim has been declined due to our 2 year old having an ear infection back in April 2024. How they are using this to get out of paying out for a claim regarding chicken pox 11 months later, is ridiculous!Absolutely disgusting insurance company with despicable hidden clauses to worm their way out of paying for claims. We also have an annual policy that isn’t worth the paper it’s printed on due to all their clauses they use to get out of paying out on claims. To add to this we spoke to a number of insurance handlers before making a decision on how best to action the situation. One advised we could either cancel or rearrange and would covered either way, another advised for a more successful claim we should completely cancel. However I’m glad we didn’t follow their advice of choosing to cancel as we would’ve lost everything and would have a very disappointed child!
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
