I have renewed our annual family travel insurance for the last 3 years. Never needing to make a claim. This year we had a flight to Greece cancelled through no fault of our own. We managed to get the flight sorted ourselves, however the hotel was booked and paid for separate.We went to lodge a claim under our cancelled travel / travel disruption cover. Was an immediate decline. Raised an appeal, all emails ignored. Spent 2 hours on the phone and literally passed from pillar to post. I believed the policy to cover cancellation out of my control. However not. I am now reporting this to FOS as believe the policy to have been mis-sold and unfit for purpose. Be careful dealing with this company!
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
