This company do not even deserve -5 stars, shockingly unprofessional. Having insurance is pointless with them, they won’t pay out, they’ll find any form of small print to not pay!!! Absolute bunch of cowboys. Took out the silver policy back in April, had to curtail our holiday as my partner suffered severe food poisoning. After 16 weeks they told me that the claim had been declined based on my partner who is was 36 at the time of travelling had used an inhaler when she was 5 therefore we hadn’t mentioned she had asthma in the medical conditions when taking out the policy, which she doesn’t. After asking to speak to managers which after three weeks never returned any calls, the people on the phone lines are beyond useless, have given us 5 different reasons why the claim was denied. We then paid for my partners PMH and a letter form the doctors to say she hasn’t had any asthma related issues for the past 5 years, they’ve now came back for a second time declining the claim based on the fact we didn’t notify them whilst we was away regarding the curtailment. Absolute shocking company, they shouldn’t be allowed to offer travel insurance, I’m now going to pursue this with the obudsman and the fca, I will not let this rest. They have done anything and everything necessary to get out of this genuine claim! Do not give this company your time or money, as it’s a complete waste of time!!!! Absolutely fuming
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
