Took out travel insurance and declared ongoing medical conditions, so was upfront. Contracted pneumonia when in Thailand and was hospitalised for treatment overnight. The cost was £855.34….the treatment was excellent. Put in all the necessary paperwork to claim and had to chase them up as I had no response for over a month. They then sent me forms that had to be completed by my GP to prove that I had been fit to travel and had not had pneumonia before I travelled. Cost for GP to complete these forms £150. I had no concerns in paying this as I was confident in the travel insurance.Have just heard that it was declined!!They took the previous 2 years medical history including treat for a UTI, pain in my leg, chest infection and said that I hadn’t declared these conditions. How the hell are you supposed to know that you need to get 2 years worth of medical history before you travel?And how does a UTI have anything to do with contracting Pneumonia ?I am now over £1000 out of pocket because this cheapskate company refuse to pay out!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
