Bad experience. First of all their online system to make claim didn't work well, and struggled to uploading any documents, in the end I had to call the call centre and was told to send missing information or documents by email and they will be uploaded to the claim, which I am not sure if they as it doesn't seem they had been uploaded any extra information online to the claim. I had a small claim ~100 pounds, for emergency dental appointment and antibiotics, for a pain in a tooth that I had filling done in past. My claim was declined as I didn't declare having a filling in a tooth as a pre-existing conditions. First time I hear that a routine dental work, such as fillings counts as pre-existing medical condition.Additionally, letter of decline was full of mistakes, First of all it stated "we are not able to offer anycoverage for your holiday’s cancellation." While I didn't make claim for a holiday's cancellation, only for a dental emergency dental appointment. Additionally, it stated dates which made no sense. Next time if I will be using Southdowns (which is highly unlikely) I will make sure that I will state all the tooth I have fillings in)...Additionally I went on to the Southdowns website, clicked "cover me window", to see what pre-existing conditions you can declare. Some how having dental filling isn't on the list of pre-existing conditions that you can declare online.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
