Really disappointed with my insurance. I upgraded from my usual standard package to platinum for my recent trip to South America, expecting better protection in case something went wrong. Unfortunately, many things did—cancelled, delayed, and rescheduled flights forced me to spend a lot of money on alternative transport.After my trip, I submitted claims for each incident, only to receive zero compensation. One of my flights was delayed by almost 24 hours, but apparently, compensation only applies if the delay is due to weather or mechanical issues—far too many loopholes.On top of that, the claims process was a nightmare. Collecting the necessary paperwork took five hours, only for it to be a complete waste of time. Don’t bother with this insurance—it’s not worth it.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
