As a renewing annual policer holder I found the price competitive and value however trying to amend details is a near impossible challenge. The web portal does not allow for much amendment of anything and every results in a phone call. To change my address and details of my additional traveller took 47 minutes on the phone with 30 of that being on hold then being put back on hold mid call because the operative didn't know how to change the details. Painful and infuriating to say the least. Southdowns really need to either bolster their service desk or web portal as by the time I managed to speak to somebody I was already fed up with waiting.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
