Not a good experience waste so much time on making a claim try and keep referring to clauses. Claimed for suitcase missing for over 5 days and it was damaged but they don’t cover suitcase damage unless your clothes come in plastic bags the customer service assistant mentioned. What a joke but broken wheels zip half ripped is fine I guess. Useless staff couldn’t even find my insurance cover from the cover number very unhelpful i would avoid using them.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
