Please, please, please I implore anyone who is considering using this company for travel insurance, look at the company's 1 star reviews on Trustpilot. You will see that anyone that has tried to make a claim has had an absolute nightmare. The good reviews are all from people who simply purchased this insurance but did not need to use it.I purchased for a holiday in June 2024. One day before my holiday I was admitted to hospital via A and E with acute cholecystitis (gallsones and infected gallbladder), which is very dangerous. Obviously I did not get to go on my holiday. We are now almost 5 months later and despite giving the underwriter (AXA) lots of documentation, including hospital reports, a doctor's letter, 2 years of my GP medical records, I have not had my claim dealt with. The latest communication I had from AXA advised me that they are delayed and will not be able to manage my claim within the agreed timescale. They gave no indication of when the claim will be processed. Very disappointing service. I will not buy holiday insurance via Southdowns or AXA again.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
