Awful company!I cannot put into words how much stress this company has caused myself. From falling ill abroad in May only today in October have I received my money. If you want your money be prepared to ring them not them ringing you. BE PREPARED TO ARGUE AND CHASE FOR YOUR MONEY BACK! Be prepared to be asked for documents then be told they haven’t received them or you have sent the wrong documents. If they ask you for your medical history through the NHS app they do not want this. This is a stall hoping you will get bored. They do not responded to emails or time frames they give you. They will shut down your claim with no knowledge of yourself not even a courteous email. Expect a long wait for your money or go elsewhere. You will never speak to the same people, it just poor people who do not seem to have the training, knowledge, or support to help you. Except from Marco who actually helped my claim go through. Only positive was they realised they messed up and gave us goodwill but even with that I would say 1 star is generous. Not worth the mither.
Claim your business profile now and gain access to all features and respond to customer reviews.
Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
