Very disappointed with the claims process. Had a claim in since May 28th 2024 due to Myself falling ill at the airport an hour before departure. We were suppose to spend 10days in Florida but it never went to plan. Southdowns have asked for several docments and finally sent our claim off to the medical team 26th July 2024. I am now on 43 working days (10weeks) since the medical team have started the review and still no update. Rang up several times and was told a new wait time each time (originally it was 10 working days now they said 60 working days). It seems my claim isnt handled by one person and being reviewed by several people yet the call handlers can not contact the medical team to confirm. We are thousands out of pocket with no answers on if we will get the money back, the stress this claim has caused is unreal which hasnt helped my condition. There is no way to track the claim and keep updated on the process and the team you ring for updates dont seem to have any idea how to handle the situation. We have a complaint in already and will then take it to the ombudsman as i believe changes need to be made so another person does not have to go through this in the future.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
