Called in to renew our annual European travel insurance. I thought 10 - 15 mins to get this done but IT glitch meant that Southdowns systems couldn't close out my request and quoted me a much higher premium for no changes ! I was promised a call back in a few hours. No call back came. Called in early evening and raised a complaint and was asked what renewal premium I was quoted as they had lost the info and promised a manager would call me back. Manager called back following morning and discussed matter complaint still active but staff member renewed policy at the original premium less adjustments. Simple done badly - not joined up and pricing all over the place !
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
