I had received a renewal invite which was around 50% higher than last year's premium.Did a little research online to see what the competition was offering, but decided to try Southdown's customer services number - what a refreshing change.Whilst the usual legal jargon needs to be trotted out, it was done in a pleasant and helpful way (thank you very much to Chloe - she was excellent).Not only that, by updating some other details, I ended up with the same policy but for slightly less than last year's premium.I have used this company for a few years now and even if I had just accepted the higher renewal quote this year, it would still have been cheaper than the competition.To have a decent set of people dealing with customer service is always a bonus, and shows that computers have a long way to go before they take over!
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
