southeasternrailway.co.uk

1.7
1.7 Based on 483 reviews

...

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Sol Coleman
Staff need training to avoid discrimination

I was charged again for a ticket I already possessed! Although it was my mistake, I had inquired at the station about taking an earlier train. Yet, the ticket collector charged me while a couple nearby who made the same mistake were not charged. Is this discrimination? I attempted to file a complaint online, but the site is not user-friendly on mobile. Staff need proper training; they shouldn’t selectively enforce policies.

1
Date of experience: Nov 28, 2025

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